Contact Centres Have Greater Need for Mobility and Omni Channel Solutions

Customer service is evolving, and products need to evolve to meet changing requirements, says John Cray, Enghouse Interactive, vice president product management, at the Cogent customer service and unified communications session.

In the last couple of years, contact centres have increasingly embraced mobility and the Omni channel, says Cray, with call centres opting for a wider variety of communication channels and completing more than one interaction at a time.

Veeam Availability Suite v8 is GA!

Today we are very pleased to announce the general availability of Veeam Availability Suite v8! With this release we define Availability for the Modern Data Center and bridge the availability gap found in many companies. Leveraging the technologies of the Modern Data Center, including virtualization, modern storage, and the cloud, we provide five key capabilities that enable the Always-On Business: High-Speed Recovery, Data Loss Avoidance, Verified Protection, Leveraged Data, and Complete Visibility.