The Top Five Contact Centre Considerations for 2015

2014 is now behind us, and 2015 is here.

And as with the start of each New Year, we will now look at what we want to achieve during the next twelve months. As always there will be plenty of people within your organisation flagging important things that are essential and ‘need’ to be placed on the must-do list.

VMware vSphere Fault Tolerance: Now Multi-CPU

Anyone watching the VMware virtualization space will know about the raft of new features announced at the company's annual partner exchange in the newly released vSphere 6. One of the key features is support for up to four virtual CPUs in fault tolerant (FT) machines.