Managed IT Services
Businesses today are working to meet increasingly complex demands that require their operations to be more agile, productive, and advanced. While many businesses choose to stick with familiar technologies and systems, there is a growing need for businesses to meet demands with advanced tools and IT solutions to set your business up for future success.
With so many options at your disposal, it can be hard to know what works best for your business or how you will manage these systems in house.
Your Business’s trusted partner in Managed IT solutions
This is where DSC-IT’s managed IT services can assist your business in achieving its goals! Gone are the days where the break-fix IT model can keep your systems running smoothly.
With a managed service from DSC-IT, we can create an IT solution for your Perth business that incorporates advanced technologies and systems, while increasing your team’s productivity and reducing your overall IT costs.
Interested in finding out more about our managed IT services
and solutions? Contact us today for a free consultation.
Managed IT Service Tiers Designed for YOUR business
DSC-It’s highly skilled and knowledgeable team has created a Managed IT Services model that we have seen deliver positive results for West Australian businesses including:
- SME’s
- Not for Profits
- Education
- Healthcare
- Mining, Oil & Gas
- Hospitality & Retail
- Local, State and Federal Government Agencies
- Defence and Commercial Organisations
- Plus More.
While many IT companies create packages that contain unnecessary services for your business, we’ve designed our offering so that they can be customised to the requirements of your operation. Giving you the freedom to choose what is right for your team and build a set of bespoke solutions designed to achieve goals and within your budget.
Our three tiers of service allow you to create a Managed Services package that offers the right amount of IT support, technology, and solutions for your business.
Our Managed IT Plans
BRONZE PLAN
Perfect for businesses who may require timely support at crucial times, but who do not require regular maintenance. Designed for your businesses peace of mind.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification
Standard help desk support during business hours
AdHoc IT support as required
SILVER PLAN
Our most popular package. The Silver tier is designed with the perfect balance of cost vs features. Allowing you more options and flexibility for your IT needs.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification & service delivery reporting
Free unlimited help desk support during business hours
Unlimited remote support for troubleshooting
Regular service delivery reports & meetings
Emergency OOH support
Open book produrement-transparency into our managed service
GOLD PLAN
Businesses that require a more comprehensive set of features and inclusions will often find that the Gold managed IT service is right for them.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification & service delivery reporting
Free unlimited Help Desk support during business hours
Unlimited remote support for troubleshooting
Regular Service Delivery reports & meetings
Inclusive OOH support
Open book produrement-transparency into our managed service
Included onsite support when needed
BRONZE PLAN
Perfect for businesses who may require timely support at crucial times, but who do not require regular maintenance. Designed for your businesses peace of mind.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification
Standard help desk support during business hours
AdHoc IT support as required
SILVER PLAN
Our most popular package. The Silver tier is designed with the perfect balance of cost vs features. Allowing you more options and flexibility for your IT needs.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification & service delivery reporting
Free unlimited help desk support during business hours
Unlimited remote support for troubleshooting
Regular service delivery reports & meetings
Emergency OOH support
Open book produrement-transparency into our managed service
GOLD PLAN
Businesses that require a more comprehensive set of features and inclusions will often find that the Gold managed IT service is right for them.
Monitoring all critical equipment
Flexibility to only include devices that require support
Daily backup verification & service delivery reporting
Free unlimited Help Desk support during business hours
Unlimited remote support for troubleshooting
Regular Service Delivery reports & meetings
Inclusive OOH support
Open book produrement-transparency into our managed service
Included onsite support when needed
Want to learn about which IT package is right for you? Contact our friendly team about our bespoke managed IT packages today!
What makes DSC-IT the right team for your business?
Let our customers tell you! Check out our references, give us a call and well put you in contact with them
- Local Team: We’re a Perth based team that believes in keeping our services local. Because of this, we have developed a report with businesses from all across the region that has allowed us to develop a keen understanding of the IT needs, pains and pressures locally. Which has, in turn, allowed us to create solutions that are specific to this area’s businesses.
- Holistic Approach: Our hands-on, communicative approach means we’re there every step of the way. We work closely with your team to ensure that you are informed and that all of your systems and processes are working in sync. Allowing your business and team to work seamlessly together to achieve your goals.
- Future thinking: As IT professionals, we can’t afford to be stuck in the past. Our team is always on the front foot, educating ourselves and adopting the latest and greatest technologies to deliver to our clients.
- We speak Human: We’re fluent in technical jargon, but we’ll always be able to explain our services and solutions to you in a way that will make sense. We’ll always leave you feeling informed about our process, without scratching your head about what we’ve just said.
Want to know more about our Managed IT?
You may have more questions and we’re here to help. Here are some of the commonly asked question and our answers.
Or if you’d like to speak to our team, we’re happy to chat! Contact us today to find out more about how we can help your business today.
For some businesses, they may not have the budget or size to hire in-house IT resources.
That is where a managed IT provider comes in.
Managed IT is a service that is typically performed by a team of IT specialists separate to your business. The team will assist in set-up and provide on-going support to your business including management of systems, software, and hardware. The idea is that the worry of managing your own IT systems is taken off of your plate. Services generally centre around monitoring, maintenance and support.
A managed service provider like DSC-IT will discuss your requirements, consulting with you to come up with the best managed solution for your business.
There are plenty of reasons and benefits to going with a managed service provider other than the other options available. Some of the top reasons businesses choose managed IT include:
- Better pricing: Ad hoc IT can be expensive, and many businesses cannot afford to hire someone in the house for ongoing support.
- Continued Business Focus: With help from an IT specialist, businesses can continue to focus on growing and attend to clients
- Fast Implementation of new Technology: No more trying to figure out how to set up that new program. A managed IT partner will be there to set up and implement any new technologies for you.
- Qualified specialists always there: Your business won’t need to invest time (and money) in training team members to take on technical duties. With a managed service provider, you have a highly skilled and professionally trained IT specialist who can tackle any IT situation that may arise for your business. Allowing for increased productivity and saving you money.
Our packages are designed to help any business looking to improve their IT systems and processes, and we’re also here to help you decide which package is right for you.
Our free IT assessment is the perfect place to start. We’ll chat with you about your business’s requirements for IT and from there recommend what we believe will be the best package for your business!
While they may seem similar in nature, managed services and IT outsourcing are actually to very different service options for businesses.
Managed services tend to offer a more comprehensive approach to your needs, offering your business a range of services that can be handled by your provider. The relationship tends to be more of a partnership, where you and your managed service team communicate regularly to ensure that systems are working efficiently.
Outsourcing, on the other hand, is typically a specialty and specific service offered. For example, you may just need to outsource your customer support, and will then look for a company that specialises in outsourcing this specific need for your business.