Managed IT Services Perth
Perth’s trusted partner in managed IT solutions
Businesses today face an increasingly complex world of IT services and technologies which they are becoming more and more dependent on in order to deliver to their clients or employees. With this complexity comes even greater challenges in supporting these technologies, as well as the users that rely on them. As a result, the old break-fix IT support model has become less satisfactory than ever. With IT issues now often leading to business downtime, a more proactive and preventative support model is needed.
Reliable IT Support & Solutions
DSC-IT has what we consider to be Perth’s best managed IT services which can address and solve these problems. Our managed IT solutions combine all the expected features of a managed IT service, such as 24/7 monitoring, proactive management and an unlimited helpdesk staffed by a friendly, local team of experts. Our flexible, multi-tiered managed IT support model is delivered for a fixed monthly cost.
Managed IT Services Options
Clients can opt for Bronze, Silver or Gold managed IT service levels, allowing them to choose the features most important to them without paying extra for those not required. Within each service level, DSC-IT allows everything from a small subset of the environment to be supported, right through to complete managed IT support where the entire environment is managed by our qualified team. This way, your managed IT services can be tailored towards either individual requirements or available budgets, whilst allowing for further flexibility and changes throughout the agreement term.
Our different tiers of managed IT solutions ensure that there is something for everyone. Basic monitoring and pay per call support are available at the Bronze level which gives additional benefits and peace of mind over the more common reactive ad-hoc IT support. The Silver tier is where the majority of our clients experience the best balance of costs versus features. Our Gold level service includes all the benefits of the Silver tier, as well as free after-hours support and a range of other benefits.
Our tier levels allow us to provide tailored support to a range of small, medium and large businesses across Perth. We can assist small companies requiring help with all aspects of IT, through to larger organisations needing support in niche or complex areas where they do not have the skills in-house. Our expert team at DSC-IT will work hand in hand with existing IT support staff to provide reliable managed IT support whenever required.
Regardless of which tier you choose, DSC-IT uses customised monitoring and management toolsets which enables automated notification of issues. This often results in both reduced time to resolution and increased availability. Above the Bronze tier, this is included in the fixed monthly fee.
Managed IT Solutions You Can Trust
We ensure that our valued clients are kept up to date with regular reports that address issues and an update of our services provided, often giving a valuable level of insight and allowing for better decision making and budgeting as a result.
All of this is delivered for a fixed monthly cost, agreed in advance and transparently priced. Your managed IT service will be summarised in an agreement written in plain English and with minimal legal and technical jargon so you understand exactly what you are getting. If you’re looking for Perth’s leading range of managed IT solutions, choose DSC-IT today.
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